Shifting straight to eSIMs is a more strategic choice In October 2021, telecom giant and leading global mobile network operator (MNO) Vodafone announced its new Eco-SIM...
Retail giants Amazon, Aldi and Tesco are trialing checkout-free stores in the UK, where customers can conveniently grab their shopping and leave the store without visiting...
Onboarding is one of the most important phases of a telco’s customer journey. It’s the first experience that a customer has with their service provider, and...
No one likes to feel like a number — and good customer service can change that. In fact, 84 percent of consumers say being treated like an...
According to analysis by Digital Commerce 360, 81 percent of buyers used digital channels to make telecom-related purchases during COVID-19, and 36 percent plan to use...
A survey conducted by Accenture revealed that 77 per cent of telecoms customers are willing to retract their loyalty towards a specific network operator. Lock-in contracts...
The Ericsson Mobility Report states that 5G mobile subscriptions will exceed half a billion by the end of 2021 — making 5G the fastest adopted mobile...
As a highlight of many tech company calendars, Mobile World Congress (MWC) was sorely missed in 2020. Back with an albeit smaller, socially distanced bang in...
Telcos have been reluctant to take up eSIMs. In some ways, who can blame them? After all, removing the physical SIM and embedding eSIM technology into...
Although not the biggest culprit of heightened carbon emissions and waste production by far, the telecommunications industry must still make its operations, products and services more sustainable. What should telcos focus on to reduce their environmental impact? The telecommunications industry...