The telecommunications industry is, unfortunately, not famed for offering a positive customer experience (CX). And the situation worsens when you look specifically at the digital CX....
Momentum for embedded SIMs, or eSIMs, is accelerating in the consumer market. By 2025, 60 per cent of smartphone unit sales will be eSIM-compatible, and eSIM...
Big Tech’s entry into telecoms is shaking up the industry 2021 was a huge year for tech giants and telecoms with Google, Verizon and most recently...
A seamless UX enabler In its Top 7 trends shaping digital transformation in 2022 report, Mulesoft claimed the 2020s as the era of seamless digital experiences, enabled by...
How Can Telcos Help Solve Rural Connectivity? Access to the internet is still an issue for many people across the globe — the most recent data collected by...
Global demand for eSIMs is skyrocketing — in 2021, there were 1.2 billion eSIM-enabled devices, and this figure is expected to rise to 3.4 billion by...
Standalone networks are key to unlocking new use cases Telcos and consumers are well-versed in the high-capacity, low-latency, high-speed connectivity benefits of 5G for the consumer...
Not being able to make a phone call or access the internet is an unfair, yet all-too regular, occurrence for people living in rural communities. Disparities...
In 2021, Ericsson CEO Börje Ekholm claimed that “Europe is too slow with the rollout of 5G”. He also suggested this could impede the success of...
Relatively unscathed from two years of the global pandemic, the telecommunications industry is on the precipice of transformation. It’s going digital, which, although this may seem...